Cancellation & Refund Policy

1. Overview

This Cancellation & Refund Policy explains how cancellations, refunds, and other purchase adjustments are handled on the Exam Creator platform. By purchasing any test package or subscription, you agree to the terms of this policy along with our Terms & Conditions and Privacy Policy.

2. Cancellation Policy

Purchases of test packages and subscriptions are final at the time of payment. The following rules apply to all cancellations:

• Test packages: Once a test package has been purchased and access has been granted, the purchase cannot be cancelled. Please review the package contents before completing your payment.
• Subscriptions (where applicable): You may stop using your subscription at any time; however, fees already paid for the current subscription period are non-refundable and non-transferable.
• Auto-renewal: Auto-renewing subscriptions may be disabled at any time before the next renewal date. Renewal charges already collected are subject to the refund terms below.
• Duplicate or accidental purchases: If you believe you were charged incorrectly or in duplicate, contact us within 7 days of the transaction with supporting details. Valid duplicate charges may be refunded to the original payment method.

3. Performance-Based Refund Policy

Our Performance-Based Refund Policy is designed to reward students who demonstrate exceptional consistency and preparation but nevertheless do not clear the applicable examination cutoff.

A student may become eligible for a refund only when all of the following conditions are satisfied:

1. The student must purchase the complete/full test package for the relevant subject and examination directly through our platform. Full refund is only eligible if you purchase a total subject; if you purchase some parts of a subject, it will not be eligible to claim a refund.
2. The student must complete all tests included in the purchased package at least 50 times each. Merely opening, starting, or partially attempting a test will not be considered a completed attempt.
3. The student must maintain an average score of more than 95% across the qualifying test attempts, as calculated by our platform.
4. The student must appear for the relevant official examination for which the purchased test package was intended.
5. The student must provide valid proof of their official examination result/scorecard when requested by the platform.
6. The student must not qualify for / must not clear the applicable official cutoff for the relevant examination, subject, category, or post, as applicable.
7. Eligibility will be determined using the examination's officially published cutoff/result information and the student's verified performance data available on our platform.
8. The refund will be applicable only to the eligible purchase amount. The following amounts will not be refunded:
   • GST or other applicable government taxes;
   • Platform/payment processing charges;
   • Any discount, coupon, promotional benefit, cashback, or other concession provided at the time of purchase;
   • Any other non-refundable charges expressly identified at the time of purchase.
9. A 2% deduction will additionally be made from the eligible refundable amount towards refund/transaction processing and associated administrative costs.
10. The refund will be processed only to the same account/payment method from which the original purchase was made, subject to the payment provider's rules. Refunds to a different bank account, UPI ID, wallet, card, or third-party account will not be permitted.
11. The student must submit a refund claim within 30 days after publication of the relevant official examination result/cutoff.
12. The platform may verify the student's test-attempt history, scores, account information, examination details, and submitted documents before approving a refund.
13. Attempts, scores, accounts, or other activity that appear to involve manipulation, fraudulent activity, automated activity, multiple accounts, sharing of accounts, or circumvention of platform rules may be excluded from eligibility.
14. Only genuine attempts recorded under the student's verified platform account will be considered.
15. The refund policy applies only to eligible purchases made after the policy becomes effective and may not be applied retrospectively to purchases made before that date.
16. The platform reserves the right to verify eligibility and reject a refund claim if any of the above conditions are not satisfied.
17. There is no refund in case of a user banned from our platform.
18. This refund policy is a performance-based promotional offer and does not constitute a guarantee of examination success, selection, rank, employment, or qualification.
19. The final determination of refund eligibility will be made based on the platform's recorded data, applicable examination rules, and the official examination result/cutoff information.

4. Processing Time

Approved refunds are processed within 7–15 business days from the date of approval. The time for the refund to reflect in your account depends on your bank, card issuer, UPI provider, wallet, or other payment provider.

5. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Continued use of the Platform after changes are published constitutes acceptance of the revised policy.

6. Contact

If you have any questions about this Cancellation & Refund Policy, please contact us. Please keep a copy of your transaction details to help us assist you faster.

Important: Students should read the complete Terms & Conditions and this Cancellation & Refund Policy before purchasing a test package.